A Shift-Left Strategy that Delivers Results
A shift-left approach involves moving incidents and requests to the lowest support tier possible. Putting knowledge and control in your customers’ hands with an ITSM, shift-left strategy will help reduce the number of repeatable IT service desk requests allowing you to better allocate IT resources and improve your employee experience. You can increase employee engagement, productivity and satisfaction while accelerating your organization’s digital transformation and enabling IT to focus on strategic issues.
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