With 25 years of experience as a Microsoft Partner, we are able to provide the highest level of support for a wide array of Microsoft products including Office 365, Windows 10, Azure, Skype for Business, and SharePoint. Our team of experts can assist your end users with functional questions, support your IT team with technical issues, while also providing guidance on design and enhancements. Based on the nature of the issue, we utilize an intelligent swarming model to provide our clients the fastest and best resolution on tickets. We are not your typical support experience, we provide:
Incident Management System
We use a state of the art Incident Management System to document tickets and incidents. Monthly Usage reports are shared with you to identify trends and recurring problems.
We use the Intelligent Swarming model for increased collaboration and customer satisfaction. The team continuously reviews incidents to check status and make recommendations on reassignment or remediation.
Priority Access to Experts
We utilize our Microsoft Support MVP’s based on their knowledge/expertise and assign them to the right incidents.
Flexible Support Plans
We offer flexible monthly support plans or pay as you go plans. We help match you with the support plan that best fits your needs.
Call Center Capabilities
State of the Art Technology
Disaster Recovery—prevents downtime
Central point of contact
Central repository for all information and actions
Reporting that supports continual improvement (KPIs)
Foster and support self-service
Experience with high-touch interactions
Onsite and Remote
Onsite or remote – it’s your choice. Use our state of the art call center, or staff your own with our team members and highly experienced management team.