Managing Across The Lifecycle: IITL® Expert Class
Cost: $2995 – 5 Day Class
2020 Dates To Be Announced
The MALC (Managing Across the Lifecycle) Class is for those students of ITIL® who have completed their Foundation certification and achieved a total of at least 17 credits between Foundation and ITIL® Intermediate coursework. Managing Across the Lifecycle is an intensive five-day course. At the end of the course, on the fifth day, the certification exam will be presented. The students will, during the course, have ample time to review and discuss not only the content, but also sample questions for the certification exam. To register for this course, the student must be prepared to show the certificates of achievement which make up 17 credits or more.
Managing Across the Lifecycle Day 1
- Course Introduction
- Service Management as a Practice
- Implement, Assess, Improve
- Examination Practice
Managing Across the Lifecycle Day 2
- Day 1 Review
- Measurements
- Integration
- Examination Practice
Managing Across the Lifecycle Day 3
- Day 2 Review
- Integration, continued
- Managing Services
- Examination Practice
Managing Across the Lifecycle Day 4
- Day 3 Review
- Governance & Organizational Structures
- Communication & Stakeholder Management
- Examination Practice
Managing Across the Lifecycle Day 5
- Course Review
- Communicating Change
- MALC Sample Exam and Review
- MALC Certification Exam
To register for this course, please register online or call 1-888-45-VERIS (888-458-3747).