Call 888-45-VERIS

Call Center Services

Call Center Benefits

  • State of the Art Technology
  • Central point of contact
  • Central repository for all information and actions
  • Reporting that supports continual improvement
  • Foster and support self-service

Software Capability

  • EasyVista
  • ServiceNow
  • Your own software

Onsite or Remote

  • It’s your choice. Use our state of the art call center, or staff your own with our team members and management team.

According to Forbes, it can cost up to 10 times more to acquire a new customer than to retain an existing one. So, why not use the best call center and communication team to interact with your customers?

Call Center Capabilities

  • Customer Service
  • Service Organization Renewals (Insurance, professional organizations, etc.)
  • First Resolution and Triage Services
  • Information Dissemination
  • Surveys and Market Research
  • Order Taking/Fulfillment
  • Reception/Answering Services
  • Inside Sales

IT Service Desk Assessment

VerisVisalign will conduct discovery and an assessment to ensure that the service desk will be as efficient as possible, with clear paths to process improvement and service improvement. This will enable us to provide key recommendations for your review:

  • Service Desk platform
  • Incident and Problem categories and urgency levels
  • Service Desk processes, including automated communication and escalation
  • Staffing levels based on history and projections
  • Continual Improvement tools such as monitoring, reporting and metrics
  • Recommendations on devices, management and Intune readiness
  • Feasibility of self-service and other deflection mechanisms

Migration and Deployment

The key to your business is successful transition of services to our call center. With Discovery and Planning, our team will work with yours to ensure the smoothest and most transparent transition possible. Depending on the use of the call center, our team will use our software for your needs, or we will log into your systems. Every step of the migration will be monitored with our Project Management services to assure that we exceed your expectations.

Management, Support and Governance

Using proven best practices and practical experience, we will help you develop a strategy to align the use of our call center with reporting and process improvements which meet your business objectives and support decision-making.

  • Experienced, certified service agents for many capabilities
  • Regular status reporting and other metrics deemed critical to your organization
  • Monitoring of business processes to continually refine for increased efficiency
  • Support for satisfaction surveys of your external customers and users
  • Updating configuration of service desk platform to meet changing business needs

NAICS: 541511, 541512, 541513, 541518, 541619, 611420, 611430