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Process Improvement

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SERVICES GOVERNANCE

What is governance?

“Governance ensures that policies and strategy are actually implemented, and that required processes are correctly followed.  Governance includes defining roles and responsibilities, measuring and reporting, and taking actions to resolve any issues identified”                                                                                                (ITIL® Glossary)

If you need governance policies, a governance hierarchy, a security framework, or Sharepoint governance, VerisVisalign will gather your requirements and create a plan to fulfill them that meets both your timeline and budget.

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PROCESS ASSESSMENT/GAP ANALYSIS

Our consultants ask the right questions. But our software does it even better, and then scores your results. Our proven interview techniques quickly and easily identify any gaps in your processes that are hindering profitability, employee or client satisfaction, efficiency and effectiveness. Using VerisSIM, which is pre-populated with many best practice and compliance source materials, you will quickly have a baseline to start with, and a set of initiatives identified from which to work with us to design your service improvement roadmap.

One to three days is the average time required for on-site interviews, requiring about an hour of time from each staff member’s schedule. Two weeks later we deliver our findings in an easy-to-understand matrix that compares results to best practices and includes our recommendations along with a mechanism to help you to prioritize your resolution approach.

The outcome is a set of initiatives, prioritized into a roadmap, that can then be implemented on your timeline.

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PROCESS OPTIMIZATION

Process optimization is no longer a luxury to be accomplished “When there is time.” It is a necessary part of running a current IT organization.

In theory, process optimization should be easy. In reality, it takes coordination, time, energy, and attention to detail–all of which can be difficult to extract from an already lean team with a lot on their schedules. The optimization process typically follows an Process Assessment/Gap Analysis. Using the initiatives identified as priority, our team will assist your very busy staff to get these things accomplished, often finally realizing the ROI of a very expensive tool you purchased.

We can help. Better yet, we get in, we help, teach and train your people and then phase ourselves out. Mission accomplished, and in reasonable time.

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BUSINESS AND IT ALIGNMENT

Ensuring that the business and IT are working in tandem to achieve the goals of the organization is the cornerstone of successful IT management. Surprisingly, many companies tell us this is a primary issue within their organizations. Our process experts employ the principles of ITIL® and other best practices to align strategy and execution between the business and IT.

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IT METRICS

What data are you collecting and why are you collecting it? If you can’t instantly identify the benefit to your business, then perhaps it’s time to revisit both the purpose behind the effort and the collection method itself. To have any value at all, metrics must be relevant. And here is perhaps the most important question–what actions are being taken based on the metrics reported? Having the right answers to these questions could make you a hero.

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PROCESS DOCUMENTATION

You have a governance framework with policies. Now you must document the processes, tasks and work flows that underpin those policies. Perhaps you don’t even have all the policies you need. Sometimes you have to revise outdated documentation. VerisVisalign can step in anywhere along the way with process consultants, governance experts and technical writers who will get the job done.

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CULTURAL CHANGE LEADERSHIP

Regardless of the reason, companies change. So do their cultures–and not always for the better. VerisVisalign has a proven track record of working with clients to maintain and develop the kind of positive cultural attributes that enhance corporate environments in the midst of change.

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PMO CREATION

Whether you’re starting a new PMO or simply want to instill new life into one that already exists, you’ll need methodology, enthusiasm and a track record of success. We’ll help boost motivation and identify areas of optimization in both methodology and metrics, to ensure that you’re obtaining optimal performance and utilization of resources.

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Image Credit: Alan O’Rourke