Microsoft Support

With 25 years of experience as a Microsoft Partner, we are able to provide the highest level of support for a wide array of Microsoft products including Office 365, Windows 10, Azure, Skype for Business, and SharePoint. Our team of experts can assist your end users with functional questions, support your IT team with technical issues, while also providing guidance on design and enhancements. Based on the nature of the issue, we utilize an intelligent swarming model to provide our clients the fastest and best resolution on tickets. We are not your typical support experience, we provide:

  • Incident Management System

    Incident Management System

    We use a state of the art Incident Management System to document tickets and incidents. Monthly Usage reports are shared with you to identify trends and recurring problems.

  • Intelligent Swarming

    Intelligent Swarming

    We use the Intelligent Swarming model for increased collaboration and customer satisfaction. The team continuously reviews incidents to check status and make recommendations on reassignment or remediation.

  • Priority Access to Experts

    Priority Access to Experts

    We utilize our Microsoft Support MVP’s based on their knowledge/expertise and assign them to the right incidents.

  • Flexible Support Plans

    Flexible Support Plans

    We offer flexible monthly support plans or pay as you go plans. We help match you with the support plan that best fits your needs.

Call Center Capabilities

State of the Art Technology

State of the Art Technology

Disaster Recovery—prevents downtime

Disaster Recovery—prevents downtime

Central point of contact

Central point of contact

Central repository for all information and actions

Central repository for all information and actions

Reporting that supports continual improvement (KPIs)

Reporting that supports continual improvement (KPIs)

Foster and support self-service

Foster and support self-service

Experience with high-touch interactions

Experience with high-touch interactions

Onsite and Remote

Onsite or remote – it’s your choice.  Use our state of the art call center, or staff your own with our team members and highly experienced management team.

Products Covered