ITIL® Service Operation
Cost: $2595 – 3 Day Class
Date: February 25-28, 2019
Time: 8:30AM – 5:00PM
Location: Lansdale, PA
This training course is part of the ITIL® Intermediate Lifecycle certification stream. The training course prepares candidates to take the ITIL® Service Operation intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.
Who Should Attend:
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers and ITSM trainers who require a detailed understanding of the ITIL® Service Operation phase of the ITIL® core Lifecycle and the affected processes, functions and activities and their application.
Prerequisites: An ITIL® v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.
ITIL® SERVICE OPERATION DAY 1
- Course Introduction
- Service Operation Principles
- Service Operation Processes
ITIL® SERVICE OPERATION DAY 2
- Service Operation Activities
- Service Operation Functions
- Organizational Roles
- Exam Prep
ITIL® SERVICE OPERATION DAY 3
- Technology Considerations
- Implementation And Improvement
- Challenges, Critical Success Factors
- Exam Preparation Sample Exams
- Take Exam
To register for this course, please register online or call 1-888-45-VERIS (888-458-3747).