ITIL® Service Operation

Cost: $2595 – 3 Day Class

2020 Dates To Be Announced
Time: 8:30AM – 5:00PM
Location: Lansdale, PA

This training course is part of the ITIL® Intermediate Lifecycle certification stream. The training course prepares candidates to take the ITIL® Service Operation intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Who Should Attend:
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers and ITSM trainers who require a detailed understanding of the ITIL® Service Operation phase of the ITIL® core Lifecycle and the affected processes, functions and activities and their application.

Prerequisites: An ITIL® v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.


  • Course Introduction
  • Service Operation Principles
  • Service Operation Processes


  • Service Operation Activities
  • Service Operation Functions
  • Organizational Roles
  • Exam Prep


  • Technology Considerations
  • Implementation And Improvement
  • Challenges, Critical Success Factors
  • Exam Preparation Sample Exams
  • Take Exam
Register For Training

To register for this course, please register online or call 1-888-45-VERIS (888-458-3747).

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