This two-day course provides an overview of Agile and focuses on Scrum best practices using a high level of class participation, exercises and games.
Have you been involved in IT projects that did not go as expected? You are not alone. U.S. companies waste billions each year on poorly implemented projects.
If you are an IT professional who wants to understand the entire IT process, and therefore how to add more value to your organization
The ITIL® Continual Service Improvement certification is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream
The day-to-day operation of keeping things running in a stable, responsive, yet cost-effective manner is the monumental task of those IT professionals
This course teaches the processes of project scheduling and control, and how to implement those processes in Project Professional and Project Online.
The ITIL® Service Strategy certification is a free-standing certification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads
The training course prepares candidates to take the ITIL® Service Operation intermediate exam and provides valuable knowledge to be implemented in the workplace.
Want to better control change management and the building and transitioning of services in your IT environment? This training covers ITIL® best practices in IT Service Transition including principles, processes and organizing for Service Transition.
The Managing Across the Lifecycle Class establishes your ability to integrate service management processes across the full spectrum of IT practices.