ITIL® 4 Foundation

ITIL 4 is here! Want to understand the latest ITIL best practices and how your IT group adds value to your customers? VerisVisalign’s 2-day ITIL 4 Foundation class is for you. ITIL 4 includes new models to align your work with your customer’s success. Our class includes best practice content, practice exams and the ITIL 4 Foundation certification exam.


ITIL® Continual Service Improvement

ITIL Continual Service Improvement is an ITIL v3 Intermediate level class focused continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services and service management that support business processes. This 3-day class includes best practice content, practice exams and the ITIL v3 Continual Service Improvement certification exam.


ITIL® Service Design

ITIL Service Design is an ITIL v3 Intermediate level class focused on the early stage processes in building Service Management. Service Design includes ITIL principles and processes needed to design and document activities for the creation of new IT services or improvements in Service Management. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Design certification exam.



ITIL® Service Strategy

ITIL Service Strategy is an ITIL v3 Intermediate level class focused on the strategic elements of IT Service Management. The content will help you design and implement service management not only as an organizational capability but also as a strategic asset for your business. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Strategy certification exam.


ITIL® Service Operation

ITIL Service Operation is an ITIL v3 Intermediate level class focused on the day to day operation of running a stable, responsive and cost effective IT organization. Core IT activities such as incident, problem and event management take center stage as we learn how to improve the segment of your IT organization that is most visible to your customer. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Operation certification exam.


ITIL® Service Transition

ITIL Service Transition is an ITIL v3 Intermediate level class focused primarily on building and transitioning new services or Service Management processes into production. Want better control over change management and all associated activities? ITIL Service Transition includes principles and processes for organizing this activity. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Transition certification exam.


Managing Across The Lifecycle: IITL® Expert Class

ITIL Managing Across the Lifecycle (MALC) is an ITIL v3 Expert level class that established your ability to integrate service management processes across the full spectrum of IT best practices. This 5-day class is for professionals who have completed both Foundation and Intermediate ITIL classes. Class includes content, practice exams and the ITIL v3 Managing Across the Lifecycle (MALC) certification exam.