ITIL® 4 Foundation

ITIL 4 is here! Want to understand the latest ITIL best practices and how your IT group adds value to your customers? VerisVisalign’s 2-day ITIL 4 Foundation class is for you. ITIL 4 includes new models to align your work with your customer’s success. Our class includes best practice content, practice exams and the ITIL 4 Foundation certification exam.


ITIL® Continual Service Improvement

ITIL Continual Service Improvement is an ITIL v3 Intermediate level class focused continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services and service management that support business processes. This 3-day class includes best practice content, practice exams and the ITIL v3 Continual Service Improvement certification exam.


ITIL® Service Design

ITIL Service Design is an ITIL v3 Intermediate level class focused on the early stage processes in building Service Management. Service Design includes ITIL principles and processes needed to design and document activities for the creation of new IT services or improvements in Service Management. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Design certification exam.


ITIL® Service Strategy

ITIL Service Strategy is an ITIL v3 Intermediate level class focused on the strategic elements of IT Service Management. The content will help you design and implement service management not only as an organizational capability but also as a strategic asset for your business. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Strategy certification exam.