ITIL® Service Operation

ITIL Service Operation is an ITIL v3 Intermediate level class focused on the day to day operation of running a stable, responsive and cost effective IT organization. Core IT activities such as incident, problem and event management take center stage as we learn how to improve the segment of your IT organization that is most visible to your customer. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Operation certification exam.


ITIL® Service Transition

ITIL Service Transition is an ITIL v3 Intermediate level class focused primarily on building and transitioning new services or Service Management processes into production. Want better control over change management and all associated activities? ITIL Service Transition includes principles and processes for organizing this activity. This 3-day class includes best practice content, practice exams and the ITIL v3 Service Transition certification exam.


Managing Across The Lifecycle: IITL® Expert Class

ITIL Managing Across the Lifecycle (MALC) is an ITIL v3 Expert level class that established your ability to integrate service management processes across the full spectrum of IT best practices. This 5-day class is for professionals who have completed both Foundation and Intermediate ITIL classes. Class includes content, practice exams and the ITIL v3 Managing Across the Lifecycle (MALC) certification exam.